JetBlue apologizes on YouTube for stranding passengers

JetBlue has adopted its own Passenger’s Bill of Rights, which includes free vouchers for delays and $1,000 for any involuntary denial of boarding due to overbooking.

One Response to JetBlue apologizes on YouTube for stranding passengers

  1. jasleinstein says:

    The press often makes it appear that every CEO of American companies are heartless and self serving. It simply isn’t true.
    Finally a CEO and taking responsibility for his company’s issues. I don’t expect any company to be perfect. I do expect them to admit and address their challenges. My daughter goes to school in New York. She and we travel Jet Blue every few months. David’s message and plan make me feel confident we’ll be Jet Blue customers for a long time.
    Thanks for standing up and taking charge.

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